Preguntas Frecuentes

Frequently Asked Questions

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Warning

To start any project, we require an advance payment of 50% of the total service cost. This initial payment ensures that your time is reserved and guarantees that the work will be done efficiently and responsibly. We have implemented this policy to avoid last-minute cancellations or non-payment, which could harm the workflow. The remaining 50% must be paid upon project completion and before the final delivery of the files or products. This way, both parties are protected, and the process is more transparent.

FAQ General

HOW DOES IT WORK?

The services are completely digital, so there is no physical location; a (50%) advance payment is required (PayPal / ACH), when the work is finished, a sample with a watermark and lower resolution will be sent to your email or WhatsApp; once the full payment of the service (100%) is made, the material will be sent to your email without the watermark and in the corresponding resolution.

"No physical shipments of any kind are made, everything is digital."

HOW ARE THE PAYMENTS?

Transfer, Banco General only, the account is sent via WhatsApp; PayPal for international payments.

WHAT IS THE DELIVERY PERIOD?

It may vary according to the amount of work I have at the moment, but I make sure to inform you of my availability in advance; delivery can be within 1 to 5 days.

WHAT IS THE COST?

The tasks have different costs, as each one usually has different procedures; please visit the prices/payments section for more detailed information → Prices / Payments

HOW IS THE DELIVERY OF THE FILES?

By mail (high quality), WhatsApp (standard quality), or cloud hosting in the case of large files.

Be specific in your request and provide the necessary information from the start; any requested change not previously established has an additional cost.

LOCATION AND LANGUAGE FOR PROJECTS

Both national and international, Spanish or English language.

HOW TO CONTACT AND SCHEDULES?

Visit the next link → WhatsApp / Mail

EXTRA INFORMATION

In some sections of the website there are texts that you need to read, so check each page: beginning, end or caption so as not to lose information that may be necessary.

If there is any error of any kind in the delivery on my part, the same will be corrected without any additional cost.

FAQ Photo Restoration

CAN ANY PHOTO BE RESTORED?

No, there are photos that are too deteriorated to be restored; it is necessary to analyze their condition first to determine if they can be restored or not.

WHAT IS THE PRICE FOR RESTORING PHOTOS?

Each restoration has a different cost, depending on the damage and the edits to be made, the photo is always evaluated beforehand to determine the price.
Visit the link → Pricing / Payments

HOW SHOULD I SEND THE PHOTO TO BE RESTORED?

It is recommended that the photos should be scanned with a “Physical scanner”, applications such as CamScanner or photographs taken with a cell phone do not guarantee adequate work, which is why the photo loses many details in terms of quality and sharpness.

FAQ Photo Editing

WHAT TYPES OF PHOTO EDITIONS DO YOU OFFER?

We offer everything from basic color adjustments, brightness, removal of unwanted elements, red-eye correction, and detailed touch-ups such as skin improvements and background changes, passport photo, festive events, etc.; visit the section Photo Editing for some samples.

CAN YOU REMOVE OBJECTS OR PEOPLE FROM A PHOTOGRAPH?

Yes, we can remove unwanted elements from a photograph, as long as the affected area allows realistic editing, otherwise it is preferable not to carry out the editing.

WHAT FILE FORMAT DO YOU ACCEPT FOR PHOTOGRAPHS?

We accept a wide variety of formats, including JPEG, PNG, TIFF, and RAW, but we prefer to work with high-quality files for best results.

IN WHAT FORMAT DO YOU DELIVER THE EDITED PHOTOS?

We deliver the photos in the format preferred by the customer, such as JPEG for general use or TIFF/PNG if higher quality without loss is needed. We can also adjust the resolution according to your needs.

HOW MUCH DOES EDITING A PHOTOGRAPH COST?

The price varies depending on the complexity of the edition.

Check the price brochure here → Pricing / Payments

FAQ Video Editing

WHAT TYPES OF VIDEOS DO YOU EDIT?

We edit a wide range of videos, from promotional and corporate content to videos for social media, weddings, special events, cooking, school work, college, university, podcasts, desktop screen recordings and much more.

HOW SHOULD I SEND MY VIDEO FILES?

You can send us your files through platforms such as Google Drive, WeTransfer or any other cloud storage service. If there are several videos recorded and they must be in sequence, it is recommended that the file names be ordered; Example: video_01.mp4, video_02.mp4, video_03.mp4.

CAN I SEND VIDEOS RECORDED FROM MY PHONE OR CAMERA?

Yes, we accept videos recorded from any device. Just make sure the quality is as good as possible, and check that the recordings are in the right format. (Vertical or Horizontal) This way we avoid a wrong sequence.

WHAT FILE FORMATS DO YOU ACCEPT FOR VIDEO EDITING?

We work with the most common video formats, such as MP4, MOV, AVI, and WMV. If you have a different format, please contact us to check its compatibility.

HOW LONG DOES THE VIDEO EDITING PROCESS TAKE?

Delivery time depends on the complexity of the project and the length of the video. Generally, the simplest projects can be ready in 1-5 business days. For more elaborate projects, we provide an estimate after reviewing the details.

CAN I REQUEST REVISIONS AFTER THE VIDEO IS EDITED?

Yes, we offer a limited number of free revisions depending on the job you apply for. Additional revisions may have an extra cost.

WHAT ELEMENTS CAN BE INCLUDED IN THE VIDEO EDITING?

We can add music, subtitles, transitions, audio enhancements, special effects, animated graphics, color correction, among others. Tell us what you need and we will include it in the edition.

CAN I CHOOSE THE MUSIC I WANT IN MY VIDEO?

Sure, you can provide the music or choose one from our royalty-free music library. We can also search for suitable music for your project.

WHAT LEVEL OF CONFIDENTIALITY DO MY VIDEOS HAVE?

We guarantee total confidentiality and security with your content. Your videos will not be shared with third parties and will be stored securely during the editing process.

FAQ Stickers / Vectors

WHAT KIND OF STICKERS OR VECTORS CAN I REQUEST?

We offer custom stickers and vectors for any purpose, from simple designs to detailed graphics. You can order everything from icons, logos, characters, to illustrations for printing or digital use.

IN WHAT FORMAT ARE THE STICKERS AND VECTORS DELIVERED?

We deliver the stickers and vectors in formats such as SVG, EPS, PNG, and PDF, ensuring that they can be used for both print and web.

CAN I REQUEST AN EXISTING STICKER TO BE CONVERTED INTO A VECTOR?

Yes, we can convert your stickers or low-resolution images into scalable vectors, preserving the quality and details of the original design.

CAN I REQUEST ADJUSTMENTS OR MODIFICATIONS AFTER RECEIVING THE DESIGN?

We offer a limited number of free revisions. If you need additional changes, we can make them for an additional fee.

WHAT IS THE DELIVERY TIME FOR A STICKER OR VECTOR PROJECT?

Delivery time varies depending on the complexity of the design, but on average it takes between 1 to 7 business days.

DO YOU MAKE LOGOS?

No, I do not make logos or create personal brands, the vectorizations are usually of elements that have already been created.

FAQ Food Menu

WHAT INFORMATION DO I NEED TO PROVIDE TO DESIGN A FOOD MENU?

To create a menu, we need the name of the restaurant, if it has the “logo” can provide it, it must be of good quality; the complete list of dishes with descriptions, prices, you can provide a draft in a notebook or digital document.

CAN I INCLUDE IMAGES OF THE DISHES ON THE MENU?

Yes, you can include images of your dishes. Make sure you provide them in high quality so that they look professional and attractive in the final design.

WHAT MENU FORMATS CAN I REQUEST?

We offer menus in digital format (PDF, JPG, PNG) to share online or to print. We can also design menus adapted to social networks or mobile applications.

IS IT POSSIBLE TO UPDATE AN EXISTING MENU?

Yes, we can make updates to already designed menus, whether to change prices, add new dishes or make any other modifications you need.

WHAT KIND OF DESIGN STYLES OR THEMES DO YOU OFFER FOR FOOD MENUS?

We can start from a base, an example image or offer some templates so that you can decide what you like.

HOW LONG DOES A MENU DESIGN TAKE?

Delivery time depends on the complexity of the design and the level of detail. Typically, a simple menu can take between 3 and 5 business days. More complex designs may require more time.

CAN I REQUEST A DESIGN FOR A PRINTED MENU AND A DIGITAL MENU AT THE SAME TIME?

Yes, we can create both types of menus so you have options to print and share digitally.

WHAT DO I DO IF I DON'T HAVE A CLEAR IDEA OF THE DESIGN I WANT?

Don't worry, we can advise you and present you proposals based on the style of your restaurant and your needs. We have templates and examples that can inspire you.

FAQ Business Cards

WHAT BASIC INFORMATION SHOULD I INCLUDE ON MY BUSINESS CARD?

It is recommended that you include your name, title or position, company name, logo, phone number, email, and website. You can also include social media or a physical address if it is relevant to your business.

I DON'T HAVE A LOGO FOR MY BUSINESS, CAN YOU CREATE ONE?

No, I do not make logos or create personal brands, logos are usually of elements that have already been created.

CAN I REQUEST A CUSTOM DESIGN FOR MY BUSINESS CARD?

Yes, we offer custom designs adapted to your visual identity. You can also choose from pre-designed templates if you prefer a quick and affordable option.

DO YOU MAKE DIGITAL BUSINESS CARDS?

Business cards are digital so you can take the design to a printing location, while they can also be used digitally.

IN WHAT FORMAT WILL I RECEIVE MY DIGITAL BUSINESS CARD?

Digital cards are delivered in formats such as PNG, JPG o PDF, according to your preference. These formats are ideal for sharing on digital platforms or for printing.

DO YOU OFFER UPDATE SERVICES FOR DIGITAL BUSINESS CARDS?

Yes, if you need to update information on your card, we can make the changes you require. You just have to contact us with the details to modify.

WHAT ADVANTAGES DO DIGITAL BUSINESS CARDS HAVE OVER PHYSICAL ONE?

Digital cards are easier to share, environmentally friendly, can be updated without reprinting and offer more interactivity, such as the inclusion of links and QR codes, can be shared by mail, WhatsApp, social networks, etc.

FAQ Document Editing

DO THE EDITED OR RESTORED DOCUMENTS HAVE LEGAL CHARACTER?

No document has a legal character, these documents are intended to be kept personally or for work for school, college or university.

WHAT TYPE OF DOCUMENTS CAN I SEND FOR EDIT?

You can send documents in formats such as PDF, Word, and images that need editing (for example, JPG, PNG) to be modified or improved.

WHAT SERVICES DO YOU OFFER FOR DOCUMENT EDITING?

We offer services such as text correction, formatting, restoration of damaged documents, and visual modifications to documents (titles, logos, stamps) in tools such as Photoshop, Word or PDF.

CAN YOU EDIT IMAGES OR GRAPHICS WITHIN MY DOCUMENTS?

Yes, we can modify, add or delete images, graphics and any other visual elements in documents such as PDF or Word files.

IS IT POSSIBLE TO CHANGE THE LANGUAGE OF A DOCUMENT?

Yes, we can translate documents maintaining the original design, without altering the content, only adapting it to the requested language.

HOW LONG DOES IT TAKE TO EDIT A DOCUMENT?

The time depends on the type of editing your document needs. Small fixes can be done in a few hours, while more detailed work can take days.

HOW ARE DOCUMENTS DELIVERED ONCE EDITED?

The edited documents are delivered in the format that has been delivered, Word, PDF or in image format.

CAN YOU EDIT DOCUMENTS WITH SENSITIVE OR LEGAL CONTENT?

Yes, we edit important documents such as diplomas or official documents, always maintaining confidentiality and without altering the legality of the document, but remember that it is not legal in nature for any type of procedure.

DO YOU OFFER SPELLING AND GRAMMATICAL CORRECTION SERVICE?

Yes, we offer proofreading to correct spelling and grammatical errors in documents.

CAN I REQUEST MODIFICATIONS AFTER RECEIVING THE EDITED DOCUMENT?

Yes, you can request additional revisions or modifications, and we will be happy to make the necessary adjustments based on your instructions, but it will have an additional price since it was not previously established.

ABOUT ME

My name is Juan Pablo (JP), since I was 15 years old I started using multimedia editing tools, both for video and image. I use (Shacko) as a pseudonym to offer my editing services, and my work covers multimedia editing and the IT sector (Windows).

“🇵🇦 1995 🇵🇦”

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